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Client Relations Specialist
2 months ago
Customer Service Representative
Join our dynamic team at Metalcraft Technologies, a leader in aerospace manufacturing. We are located in Cedar City, Utah, and are dedicated to delivering exceptional service in the Customer Service department.
We are looking for individuals who are enthusiastic about aerospace and manufacturing, disciplined, and eager to learn and grow. The ideal candidate will be reliable, a strong team player, and take pride in their responsibilities. If you resonate with this description, we would love to discuss our vision with you.
About Metalcraft Technologies
For over three decades, Metalcraft Technologies has been a comprehensive aerospace manufacturing entity based in Cedar City, Utah. As a privately-owned firm, we possess extensive capabilities in developing products and managing processes from raw materials to finished goods.
Our manufacturing facility is equipped with both modern and proven machinery, and we strictly adhere to our commitments to customers. Our focus on continuous improvement drives us to enhance our operations daily.
Role Overview
The Customer Service Representative (CSR) acts as the main liaison between Metalcraft Technologies and our clients. This role involves coordinating solutions to customer inquiries and providing updates based on our ERP systems. Collaboration with the Customer Service Team, particularly Program Managers, is essential to fulfill customer requirements through effective communication and precise reporting.
Work Schedule
This is a full-time position, operating Monday through Friday, from 7:00 AM to 3:30 PM. Overtime may be necessary based on workload demands.
Compensation and Benefits
We offer a competitive salary based on experience, along with:
- Medical, Dental, and Vision insurance options
- Employer contributions to Health Savings Accounts (HSA)
- 401(k) plan with a 30% employer match
- Basic Life Insurance with additional voluntary options
- Discounts for fitness center memberships for employees and their families
Qualifications
To be considered for this role, candidates should possess:
- A high school diploma or GED equivalent
- 1-3 years of experience in aerospace or manufacturing environments preferred, with on-the-job training available
- Excellent verbal and written communication skills
- Strong customer service abilities
- Effective negotiation skills for collaboration with various departments and clients
- Ability to work well within a team and communicate effectively with colleagues
- A positive attitude, even in challenging situations
- Proficient computer skills, including familiarity with Excel and Power BI
- Understanding of customer specifications and requirements
- Strong organizational skills and attention to detail
- Proven time management skills with the ability to meet deadlines
- Analytical and problem-solving capabilities
We look forward to welcoming a new member to our Customer Service team at Metalcraft Technologies.
