IT Infrastructure Specialist

4 weeks ago


Cedar City, Utah, United States Red Knight Solutions, LLC Full time

Field Support Specialist

We are seeking a skilled Field Support Specialist to join our Infrastructure Delivery team at Red Knight Solutions, LLC. As a Field Support Specialist, you will provide hardware-focused break fix services and solutions to our clients. This role requires basic and moderately complex troubleshooting and repair activities, as well as the ability to make decisions based on established department and company guidelines.

Responsibilities:

  • Provide customer break fix support for designated equipment
  • Communicate clearly in written and verbal form
  • Possess excellent customer service skills
  • Accept and deliver all service calls assigned
  • Complete all administrative tasks associated with each call
  • Responsible for control and return of assets and inventory
  • May provide functional guidance to colleagues

Requirements:

  • Typically requires technical school certification or equivalent and 1-2 years of relevant experience
  • Ability to drive yourself to client locations
  • Ability to lift and move various computer equipment up to 50 lbs.
  • Valid driver's license
  • Reliable transportation with valid registration and adequate insurance
  • Must own a basic repair tool kit

Benefits:

  • $40 per call/$5 per call per diem
  • Dell/Lenovo certification training at no cost to you


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