Automotive Service Advisor

4 weeks ago

West, United States Chevy of West Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Chevy of West. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the vehicle repair process.

Key Responsibilities:

  • Communicate with customers to determine the nature of their mechanical problem(s)
  • Obtain accurate customer and vehicle data
  • Test-drive vehicle as necessary
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications
  • Provide estimates for labor and parts
  • Establish each customer's method of payment
  • Obtain customer's signature on repair order; provide customer with a copy
  • Follow up progress of each repair order during the day
  • Handle telephone inquiries regarding work in process and appointments
  • Compare final invoice with original repair order
  • Analyze quality control report to ensure that work is completed as requested to reduce comebacks
  • Deliver vehicle to customer and explain the work performed and charges

Requirements:

  • Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts and outside weather conditions. The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.

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