Automotive Service Advisor

5 hours ago


West Columbia, South Carolina, United States Peter Boulware Toyota of Columbia Full time
About Us

Peter Boulware Toyota of Columbia is a community-minded family business dedicated to providing exceptional customer service. Our team is committed to enhancing the pursuit and maintenance of transportation needs for all customers.

Job Summary

We are seeking a skilled Automotive Service Advisor to join our team. The successful candidate will be responsible for initiating automotive services and repairs, verifying warranty and service contract coverage, and developing estimates.

Responsibilities:
  • Ascertains automotive problems and services by listening to customer's description of symptoms and conducting inspections.
  • Verifies warranty and service contract coverage by examining records and papers.
  • Develops estimates by costing materials, supplies, and labor.
  • Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
  • Maintains customer rapport by explaining estimates and expected return of vehicle.
  • Maintains automotive records by recording problems and corrective actions planned.
Requirements:
  • One year professional Customer Service Experience.
  • Proficiency with computers, mobile applications, and technology.
  • Ability to communicate complex technical concepts to customers.
Preferred Skills:
  • Previous experience as an automotive Service Advisor and a working knowledge of automobiles.
  • Prior automobile sales experience.
  • Prior automobile technician experience.
  • A certification through the National Institute for Automotive Service Excellence.


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