Banking Operations Specialist

4 weeks ago


Hempstead, United States Citigroup Inc Full time

The Banking Operations Specialist is a vital role within Citigroup Inc. responsible for delivering exceptional client service and executing day-to-day banking activities.

Key responsibilities include:

  • Executing daily, weekly, and monthly operational tasks, inspections, and correspondence with virtual branch support
  • Leading and mentoring tellers through assigning work and providing technical guidance when needed
  • Serving as the first point of contact for Citi clients and providing a positive first impression through friendly and efficient customer service
  • Performing efficient and accurate banking transactions, including managing cash supply for the branch, processing incoming/outgoing cash deposits, and maintaining branch vault cash
  • Adhering to bank policies, operational controls, and regulatory procedures to ensure the safety and security of customer and bank assets
  • Ensuring all client needs are met and effectively managing any client issues/concerns, escalating as needed
  • Maintaining working knowledge of client accounts as well as new and existing products and services offered

The ideal candidate will possess:

  • 1 year of relevant experience
  • Demonstrated sales and customer service experience
  • Money handling experience
  • Demonstrated leadership skills
  • Effective problem-solving and communication skills
  • Ability to work well in a team-oriented environment

Citigroup Inc. offers a competitive benefits package, including medical, dental, and vision coverage, 401(k), life, accident, and disability insurance, and wellness programs. Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays, are also available.



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