Member Support Specialist

3 weeks ago


Albany, California, United States One Medical Full time
About Us

One Medical is a pioneering healthcare organization that's redefining the patient experience. We're committed to delivering exceptional care that's both accessible and affordable.

Our mission is to transform healthcare by improving the experience for everyone involved - from patients and providers to employers and health networks.

We're on a mission to make quality care more enjoyable, and we're looking for talented individuals to join our team.

The Opportunity

As a Member Support Specialist, you'll be the face of our organization, providing exceptional support to our patients and their families. You'll be responsible for ensuring a seamless and positive experience, from the moment patients arrive at our offices to the moment they leave.

You'll be the first point of contact for patient feedback, and you'll work closely with our team to resolve any issues that may arise. Your excellent communication skills, empathy, and problem-solving abilities will make you an invaluable asset to our team.

We're looking for someone who is passionate about delivering exceptional customer service, who is proactive, and who is committed to making a positive impact on our patients' lives.

What You'll Do
  • Provide exceptional support to patients and their families, ensuring a seamless and positive experience.
  • Respond to patient feedback and concerns, working closely with our team to resolve any issues that may arise.
  • Work collaboratively with our team to ensure that our patients receive the highest level of care.
  • Develop and maintain strong relationships with our patients, their families, and our healthcare providers.
What You'll Need
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proven ability to provide exceptional customer service.
  • Ability to work collaboratively as part of a team.
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and paid time off.

We're committed to creating a diverse and inclusive work environment, and we welcome applications from candidates of all backgrounds.



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