Healthcare Liaison
1 week ago
FHE Health is a leading healthcare institution delivering high-quality, personalized treatment for Behavioral Health Disorders.
Job OverviewWe are seeking an experienced Patient Concierge to provide exceptional customer service to our patients and their families.
This role offers the opportunity to make a real difference in the lives of our Mental Health and Detox patients.
Key Responsibilities:
- Greet patients warmly and professionally, ensuring a welcoming environment
- Orientate patients to the facility
- Assist with patient navigation within the facility
- Answer phone calls and provide information in a pleasant and helpful manner
- Schedule and manage patient appointments efficiently
- Address patient complaints and concerns in a timely manner
Requirements:
- Previous experience in healthcare, customer service, or mental health settings
- Familiarity with patient management software and general computer proficiency
- Strong interpersonal and communication skills
- Ability to handle sensitive situations with empathy and professionalism
- Exceptional organization skills and attention to detail
Compensation:
$45,000 - $55,000 per year, depending on experience.
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