Healthcare Liaison Specialist
2 days ago
Atria Physician Practice New York PC is committed to delivering exceptional healthcare services, and we are seeking a skilled Healthcare Liaison Specialist to join our team. In this role, you will serve as the main point of contact for administrative issues, building strong relationships with our members and ensuring every interaction is the best possible one it can be.
Key Responsibilities:
- Schedule appointments, referrals, telemedicine, and other interactions for clinical staff and membership, closing loops and communicating proactively.
- Assist in procuring medical records, appointments, and follow-up notes from external practices.
- Maintain confidentiality when utilizing an EMR and other databases to provide appropriate records for clinical interactions.
- Support clinicians by performing assistant and administrative duties under general supervision, leveraging knowledge of medical terminology and hospital, clinic, or laboratory procedures.
- Become an expert in Atria's technology, processes, and best practices to support clinical staff and ensure the best possible member experience.
- Triage member inquiries in a professional, kind, generous, hospitable, and efficient manner.
Requirements:
- Associate's or Bachelor's degree required.
- 5+ years customer service experience in a hospitality or membership role with in-person interaction required.
- Experience in Health Information Management/EMR (Electronic Medical Records) processes preferred.
- Possess a passion for accuracy, exceptional hospitality, and protecting confidential information.
- Effective business communication using email and phone is essential.
Benefits:
- A no-limits approach to improving care.
- Excellent health and wellness benefits, 100% paid by Atria.
This role offers a competitive salary range of $65,000 - $80,000 annually, commensurate with experience, and excellent benefits package. If you're passionate about delivering exceptional patient care and have the skills to match, please apply.
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