Service Desk Engineer
1 week ago
We are seeking a highly skilled and motivated Service Desk Engineer - UC to join our team at Konica Minolta. As a key member of our technical support team, you will be responsible for providing expert remote support to our clients, troubleshooting and resolving technical issues, and ensuring exceptional customer satisfaction.
Key Responsibilities- Provide technical support to clients via phone, email, and remote access
- Troubleshoot and resolve technical issues related to LAN, service platforms, and telecom services
- Escalate complex issues to senior technical staff as needed
- Document and track technical issues and resolutions
- Collaborate with internal teams to resolve technical issues and improve service delivery
- Call center experience preferred
- High School Diploma or equivalent
- 1-2 years of experience with troubleshooting and providing remote support
- BA, BS or similar degree in Computers/Electronics or relevant experience
- Industry certifications such as Microsoft Technology Associate (MTA), CompTIA A+, or MCTS Windows 7
- Experience with basic administration of Windows Server family operating system, Microsoft Active Directory, and Microsoft Exchange Server
- Familiarity with Mac OS, mobile devices, laptops, and desktops
- Working knowledge of common desktop applications and business-class online backup solutions
- Strong interpersonal and oral communication skills, attention to details
- Adept at reading, writing, and interpreting technical documentation and procedure manuals
- Ability to present ideas and solutions in user-friendly language
- Highly self-motivated and directed
- Proven analytical and problem-solving abilities
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment
- Ability to type between 30 to 45 words per minute
As a Service Desk Engineer - UC at Konica Minolta, you will have the opportunity to work with a dynamic team, develop your technical skills, and provide exceptional customer service. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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