Patient Services Representative

4 weeks ago


McFarland, California, United States ADVENT Full time
Job Summary

ADVENT is seeking a highly skilled Patient Services Representative to join our team. As the face of ADVENT, you will interact with patients at various stages of their treatment journey, providing exceptional customer service and ensuring a seamless experience.

Key Responsibilities:

  • Greet patients and accurately check them into the Electronic Health Record (EHR) system
  • Order Sleep Study devices and upload reports into the system
  • Review future clinic schedules to ensure insurance and necessary patient documentation is complete
  • Schedule patient appointments and answer call center calls as needed
  • Own the opening and closing of the clinic, ensuring documentation is complete and patient payments are received
  • Order medical supplies and pharmaceuticals as needed, per established protocol
  • Cross-train as a Medical Assistant

Requirements:

  • Prior medical experience preferred
  • Proven ability to independently apply best practices in time management
  • Proven ability to multitask in a fast-paced environment
  • Prior experience and/or desire to work in a role held accountable to quality performance metrics
  • Strong customer service focus
  • Solid technology skills, including Outlook, Word, Excel, and Electronic Health Records
  • Great attention-to-detail and accuracy in work
  • Solution-oriented problem solver
  • Strong work ethic, commitment to teamwork, and positive attitude
  • Ability to travel between Eden Prairie and Eagan

Why ADVENT?

  • 16+ days of PTO (prorated your first year) & holiday pay
  • Medical, dental, and vision insurance options with a generous employer-paid HRA account
  • 401k Contribution & Life Insurance
  • Rewarding work with standard business hours (Monday-Friday, 8am-4:30pm)
  • Culture that embraces being kind, is solutions-minded, and encourages you to ask questions


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