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HR Support Specialist

1 month ago

Los Angeles, California, United States Children's Institute Full time
Job Summary

The HR Shared Services Specialist is responsible for providing exceptional customer service to employees and managers by resolving and managing employee questions and requests for support received through the HR Help Desk.

This role involves conducting research, managing follow-ups, and hosting consults to provide a consistent and positive customer experience when resolving inquiries.

The HR Shared Services Specialist is also responsible for curating, updating, and maintaining relevant and up-to-date HR support tools and resources to enable employee and manager self-service.

Key Responsibilities
  • Resolve employee questions and inquiries about HR programs and policies with an ownership mentality.
  • Maintain HR's resources and support tools to support self-service for employees, managers, and leaders.
  • Support awareness and training activities for agency staff efforts when HR implements new or updates existing technology, programs, and resources.
  • Stay up-to-date on the latest HR operating procedures, policies, and scope of services.
  • Support HR administrative and employee onboarding tasks, including invoice processing, audit support, mail, employment verification, attestations, candidate fingerprinting, and document verification.
Requirements
  • 2 years of experience in human resources.
  • High school diploma or general education degree (GED) required.
  • Associate's degree or equivalent in human resources or business administration from a two-year college or technical school preferred.
  • Reliable transportation to and from worksites as needed.
  • Ability to handle confidential information.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
Benefits
  • Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year.
  • Excellent medical, dental, and vision insurance for eligible employees and qualified dependents.
  • 403b Retirement Plan with employer contribution for eligible employees.
  • Up to $4,500 in tuition reimbursement per calendar year.
  • Eligible for the Public Service Loan Forgiveness program.
  • Flexible Spending Account (FSA) & Health Savings Account (HSA).
  • Employer paid Life and AD&D Insurance.
  • Voluntary Supplemental Insurance.