Customer Service Representative
1 month ago
Enterprise Holdings is seeking a Customer Experience Representative to join our team at the Asheville Airport. As a key member of our team, you will provide exceptional customer service, ensuring a positive experience for all customers.
Responsibilities:
- Meet and greet customers in a professional and friendly manner
- Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Offer additional customer assistance by providing directions, maps, local area information, and service information
- Answer incoming calls for reservations, rate quotes, and general questions
- Place outgoing calls for callback management and miscellaneous calls
- Assist in assessing the condition of rental vehicles upon return
- Notify management of any known customer or vehicle problems
Qualifications:
- Must be at least 18 years old
- High School Diploma or G.E.D. required
- Minimum 2 years of customer service or sales experience in retail or guest services
- Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
- No drug or alcohol-related convictions on driving record within the past 5 years
- Authorized to work in the United States and not require work authorization sponsorship
We Offer:
- Paid time off
- Employee discount
- 401k retirement plan
- Training and development opportunities
Work Schedule:
We offer three part-time schedules to choose from:
- Schedule 1: Sunday 4:00 PM - 12:00 AM, Friday 4:00 PM - 12:00 AM, Saturday 4:00 PM - 12:00 AM
- Schedule 2: Monday 4:00 PM - 12:00 AM, Tuesday 4:00 PM - 12:00 AM, Wednesday 4:00 PM - 12:00 AM
- Schedule 3: Sunday 10:00 AM - 6:00 PM, Friday 10:00 AM - 6:00 PM, Saturday 10:00 AM - 6:00 PM
Equal Opportunity Employer:
Enterprise Holdings is an equal opportunity employer and welcomes applications from diverse candidates.
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