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Customer Service Representative

2 months ago


Fletcher, North Carolina, United States Enterprise Holdings Full time
Customer Experience Representative

Enterprise Holdings is seeking a Customer Experience Representative to join our team at the Asheville Airport. As a key member of our team, you will provide exceptional customer service, ensuring a positive experience for all customers.

Responsibilities:

  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and service information
  • Answer incoming calls for reservations, rate quotes, and general questions
  • Place outgoing calls for callback management and miscellaneous calls
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems

Qualifications:

  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Minimum 2 years of customer service or sales experience in retail or guest services
  • Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
  • No drug or alcohol-related convictions on driving record within the past 5 years
  • Authorized to work in the United States and not require work authorization sponsorship

We Offer:

  • Paid time off
  • Employee discount
  • 401k retirement plan
  • Training and development opportunities

Work Schedule:

We offer three part-time schedules to choose from:

  • Schedule 1: Sunday 4:00 PM - 12:00 AM, Friday 4:00 PM - 12:00 AM, Saturday 4:00 PM - 12:00 AM
  • Schedule 2: Monday 4:00 PM - 12:00 AM, Tuesday 4:00 PM - 12:00 AM, Wednesday 4:00 PM - 12:00 AM
  • Schedule 3: Sunday 10:00 AM - 6:00 PM, Friday 10:00 AM - 6:00 PM, Saturday 10:00 AM - 6:00 PM

Equal Opportunity Employer:

Enterprise Holdings is an equal opportunity employer and welcomes applications from diverse candidates.