Cloud Support Engineer

11 hours ago


New York, New York, United States Sigma Computing Full time
Company Overview:

Sigma Computing is a leading provider of cloud analytics and business intelligence solutions. Our mission is to empower business teams to make better, faster decisions using intuitive, spreadsheet-like interfaces.

Our award-winning software combines data sources and analyzes billions of rows of data instantly, without requiring coding knowledge. We've added features like collaboration tools, embedded analytics capabilities, and AI-powered tools for forecasting and data visualization.

In May 2024, we announced $200M in Series D financing, which will accelerate our growth and innovation in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption.

Job Description:

We're seeking a Technical Support Engineer to join our team, who will:

  • Collaborate with customers and internal teams to diagnose and resolve complex technical issues.
  • Develop best practices and tools for optimizing service performance.
  • Contribute to the development of scalable processes for issue resolution.
Requirements:

To be successful in this role, you'll need:

  • 2+ years of industry experience supporting enterprise products for data analytics.
  • Computer Science fundamentals and strong domain expertise in databases and business intelligence.
  • SQL proficiency, including JOINs, Partitions, Window Functions, Aggregations, CTEs, and Sub-queries.
  • A proven track record of building trust with customers and resolving issues efficiently.

Preferred qualifications include:

  • Supporting cloud services in production.
  • Experience working with Snowflake, Redshift, BigQuery.
  • Knowledge of GCP and AWS.
Compensation:

The base salary range for this position is $90,000 - $125,000 annually, plus an annual bonus, stock options, and other compensation packages.



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