Cloud Support Specialist

1 day ago


New York, New York, United States Vantage Full time
About Vantage

Vantage is a cloud cost visibility and optimization platform, offering FinOps solutions for companies of all sizes. Our team helps manage cloud infrastructure costs, from individual developers to Fortune 500 customers. As industry veterans with experience at DigitalOcean and AWS, we've developed expertise in cloud management.

Our customers include Square, Aflac, PBS, FanDuel, Compass, PlanetScale, Starburst, Vercel, and many more. We've raised $25M in venture capital, with top-tier investors like Andreessen Horowitz and Scale Venture Partners.

In this role, you'll collaborate with our Engineering team to troubleshoot performance issues, develop best practices, and optimize service performance. You'll work closely with Product, Customer Success, and Sales teams to build new features and fix bugs.

Key Responsibilities:

  • Collaborate with cross-functional teams to build new features and fix bugs
  • Create and update documentation based on customer interactions
  • Participate in regular rotations for on-call coverage, providing emergency support to customers
  • Develop best practices and tools for diagnosing issues and optimizing service performance
  • Support customers through tickets, merge requests, email, and video conferencing


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