Technical Support Specialist

2 days ago


Mount Olive, Illinois, United States Spectrum Staffing ServicesHRStaffers Inc. Full time
Job Summary

The primary responsibility of this role is to provide technical support and maintenance services for laboratory instrumentation. The ideal candidate must have a strong mechanical aptitude and be able to diagnose and resolve technical issues.

Key Responsibilities:
  • Perform on-site maintenance, troubleshooting, and repairs on laboratory equipment.
  • Accurately complete and submit maintenance documentation in accordance with SOPs.
  • Provide technical training to customers as needed.
  • Offer customer support via phone or email.
  • Schedule and arrange travel to customer sites efficiently.
  • Assist the production and quality assurance departments as needed.
  • Manage tool-box inventory and process required documentation.
  • Prospect customers for new or renewed maintenance agreements.
  • Build positive relationships with customers.

Requirements:
  • Technical degree or certification in electronics or a related field.
  • Background in calibration, validation, or QC of analytical instrumentation.
  • Ability to troubleshoot, test, repair, and service technical equipment.
  • Proven field service history with ability to travel as needed.
  • Knowledge of MS Office.
  • Experience in a chemistry lab with knowledge of distillation.

Compensation: $60,000-$65,000

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