Technical Support Specialist
2 days ago
The primary responsibility of this role is to provide technical support and maintenance services for laboratory instrumentation. The ideal candidate must have a strong mechanical aptitude and be able to diagnose and resolve technical issues.
Key Responsibilities:
- Perform on-site maintenance, troubleshooting, and repairs on laboratory equipment.
- Accurately complete and submit maintenance documentation in accordance with SOPs.
- Provide technical training to customers as needed.
- Offer customer support via phone or email.
- Schedule and arrange travel to customer sites efficiently.
- Assist the production and quality assurance departments as needed.
- Manage tool-box inventory and process required documentation.
- Prospect customers for new or renewed maintenance agreements.
- Build positive relationships with customers.
Requirements:
- Technical degree or certification in electronics or a related field.
- Background in calibration, validation, or QC of analytical instrumentation.
- Ability to troubleshoot, test, repair, and service technical equipment.
- Proven field service history with ability to travel as needed.
- Knowledge of MS Office.
- Experience in a chemistry lab with knowledge of distillation.
Compensation: $60,000-$65,000
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