Customer Care Associate

1 week ago

Washington, United States Humane Society of the United States Full time
Job Summary

We are seeking a highly motivated and compassionate Customer Care Associate to join our team at the Humane Society of the United States. As a key member of our customer care team, you will play a vital role in providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Assist customers with animal-related inquiries and provide information on our shelter policies and programs.
  • Schedule intake appointments and perform surrender counseling for customers.
  • Perform animal care duties, including preparing and cleaning animal spaces, and bottle-feeding neonatal kittens when needed.
  • Process paperwork and enter data for animals relinquished and reclaimed at the shelter.
  • Ensure that PetPoint is updated for transactions related to animal intake, discharge, adoptions, foster, or any other information pertaining to a particular animal.
  • Check animal inventory and ensure animals have proper kennel cards and identification.
  • Perform basic intake examinations and administer vaccines and other medications, ensuring accurate recording in PetPoint.
  • Arrange transportation of approved animals to local emergency medical facilities.
  • Create and check lost reports, assist customers seeking lost pets, and make attempts to reunite lost shelter animals with their owners.
  • Maintain the cleanliness of the front desk and lobby area, including a public restroom.
  • Notify Humane Law Enforcement in cases of suspected animal abuse or neglect.
  • Answer questions for customers interested in adopting and direct them toward available animals and the adoptions team.
  • Perform general office duties, including answering telephones, data entry, and educating the public on companion animal ownership.
Requirements
  • High school diploma or equivalent required.
  • Excellent customer care and communication skills, with knowledge of and experience in handling domestic and wild animals.
  • Ability to lift 50 pounds unassisted regularly, 50+ pounds assisted.
  • Ability to perform strenuous physical activity on a daily basis, including lifting, carrying, reaching, stooping, squatting, and bending.
  • Ability to work in a fast-paced environment with occasional exposure to hostile or abusive members of the public.
  • Ability to maintain a clean and safe work environment.
Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This is a full-time position, and the selected candidate will be required to work weekends, holidays, and overtime as needed. The Humane Society of the United States is an equal opportunity employer and does not discriminate based on race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status, or sexual orientation.

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