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Customer Care Associate

2 months ago

Washington, Pennsylvania, United States wewomeninenergy Full time

Customer Care Associate

WeWomenInEnergy

Empowering Energy Solutions

At WeWomenInEnergy, we are committed to delivering a comprehensive array of energy solutions tailored to the dynamic requirements of our clientele. Whether it’s ensuring comfort during the cold months or facilitating essential services during peak demand, our mission is to provide the energy necessary for our customers to flourish. As a prominent energy provider in the region, we focus on catering to various sectors including residential, commercial, and industrial clients.

The Customer Care Associate position at our organization entails delivering exceptional service to both internal and external stakeholders. Key duties encompass addressing customer inquiries, accurately processing orders, maintaining detailed records, managing new customer requests, and overseeing delivery schedules. The ideal candidate will possess a keen eye for detail, strong multitasking abilities, and a background in customer service.

Core Responsibilities:

  • Respond to customer inquiries via phone and email
  • Ensure accurate order processing and information verification
  • Prepare and maintain necessary reports and documentation
  • Timely management of new customer inquiries
  • Oversee delivery orders and review associated documentation
  • Conduct outbound communications and assist with account collections
  • Perform general administrative tasks and support special initiatives

Qualifications:

  • High school diploma or equivalent; Associate's degree preferred
  • 1-2 years of experience in customer service
  • Strong attention to detail and ability to manage multiple tasks
  • Proficiency in Microsoft Office Suite
  • Willingness to work flexible hours and lift items up to 50lbs

Employee Benefits:

  • 401(k) plan with employer contributions
  • Paid time for community service
  • Flexible work arrangements
  • Variety of health plan options
  • Wellness initiatives

Join WeWomenInEnergy and become part of a workforce that values diversity and inclusion while fostering a supportive environment for all employees.