Front Desk Host and Concierge
5 days ago
We are seeking a highly skilled Front Desk Host and Concierge to join our team at The Karol Hotel, a property managed by Princess K Investments.
In this role, you will be responsible for delivering exceptional guest experiences, ensuring every interaction is personalized and memorable.
The estimated salary for this role is $50,000 - $65,000 per year, depending on experience.
Key Responsibilities:
- Assign and escort guests to rooms, paying attention to nonverbal cues to make each experience unique.
- Assist guests with luggage, provide room quotes, and upsell opportunities when possible.
- Interact with guests, share hotel knowledge, and maintain guest confidentiality.
- Produce room keys, manage guest information, and respond to inquiries promptly.
Requirements:
- High School diploma or higher
- Previous hospitality experience preferred
- Excellent customer service skills, verbal and written communication skills
- Ability to use technology, such as tablets and iPads
Work Environment:
- Fast-paced front desk environment with frequent interactions with guests and colleagues
- Ability to work independently, take direction, and provide direction to others
- Maintain confidentiality, handle challenges effectively, and anticipate, prevent, identify, and solve problems as necessary
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