Front Desk Host and Concierge

5 days ago


Clearwater, United States Princess K Investments Full time

We are seeking a highly skilled Front Desk Host and Concierge to join our team at The Karol Hotel, a property managed by Princess K Investments.

In this role, you will be responsible for delivering exceptional guest experiences, ensuring every interaction is personalized and memorable.

The estimated salary for this role is $50,000 - $65,000 per year, depending on experience.

Key Responsibilities:

  • Assign and escort guests to rooms, paying attention to nonverbal cues to make each experience unique.
  • Assist guests with luggage, provide room quotes, and upsell opportunities when possible.
  • Interact with guests, share hotel knowledge, and maintain guest confidentiality.
  • Produce room keys, manage guest information, and respond to inquiries promptly.

Requirements:

  • High School diploma or higher
  • Previous hospitality experience preferred
  • Excellent customer service skills, verbal and written communication skills
  • Ability to use technology, such as tablets and iPads

Work Environment:

  • Fast-paced front desk environment with frequent interactions with guests and colleagues
  • Ability to work independently, take direction, and provide direction to others
  • Maintain confidentiality, handle challenges effectively, and anticipate, prevent, identify, and solve problems as necessary


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