Front Desk Associate

1 week ago


Clearwater Beach, United States KSL Resorts Full time
Why Work for KSL Resorts?
We are an exciting hospitality company seeking a dedicated individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be responsible for providing exceptional guest experiences and ensuring seamless stays at the AC Hotel Clearwater Beach.

About the Role
This is an excellent opportunity to work in a fast-paced environment where no two days are ever the same. You will have the chance to interact with guests from diverse backgrounds and make a real difference in their vacation experience. With competitive pay rate of $45,000 - $55,000 per year and a comprehensive benefit package, we offer a great compensation package that includes health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, and employee assistance program.

Responsibilities
- Greet and welcome guests upon arrival
- Register guests into the computer, verifying reservation, address, and credit information
- Accept payment for guests' accounts both at the time of registration and at checkout
- Maintain a house bank and make a deposit and accurate report of receipts daily
- Issue key to and control entrance of safety deposit boxes
- Post miscellaneous charges as requested
- Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions
- Book reservations for those guests who approach the Front Desk

Requirements and Qualifications
To succeed in this role, you must possess excellent communication skills, both verbal and written, with the ability to upsell guests into rooms that fit their needs. You should also have basic computer skills and strong attention to detail. Additionally, you must be able to handle multiple tasks simultaneously and possess a general knowledge of the city and its attractions. This position requires working flexible scheduled shifts based on business needs, including holidays, nights, overnights, and weekends depending on hotel events and functions.

Benefits

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