Lead Analyst, Information Security

2 weeks ago

Mooresville, North Carolina, United States Lowe's Full time
About the Role

The Lead Analyst, Information Security will play a critical role in supporting the implementation and ongoing delivery of the security incident processes. This includes responsibility for executing and improving processes and procedures with occasional guidance from senior-level security associates.

This role manages and coordinates all activities in relation to the security and risk incident processes while ensuring that SLAs and OLAs are being met.

The individual in this role continues to grow their understanding across the various tools and processes supported by the teams, including the key integration points with other parts of Technology and Business.

The individual in this role will need to support and work with all areas within the Information Security Group to ensure risk information is gathered in a timely manner.

This role addresses complex and interdependent issues that span technologies, business units, and services and drives continuous enhancement to tools and processes.

Key Responsibilities
  1. Supports the implementation of new processes and procedures as identified by the IRT (Incident Response Team) and the ISG Leadership to ensure the continuous improvement of communication, incident tracking, and mitigation/remediation capabilities.
  2. Supports triage of information security service requests from customers and internal teams, routing to the appropriate team(s) as needed and following up with requestor on status until completion.
  3. Supports escalation of cyber security events according to Lowe's Incident Response Plan
  4. Possesses sufficient communication skills to interface with various groups and levels of leadership, including the Executive Leadership Team, to include written reporting of varied depth on short deadlines, with minimal supervision, at a technical level of detail appropriate to the audience.
  5. Excellent writing skills and experience with developing and maintaining communications plans.
  6. Supports the documentation of incident analysis and writes comprehensive reports of security incident investigations, as needed.
  7. Collaborates with technical and business teams to identify, resolve, and mitigate information security incidents, to include major threat and vulnerability management events such as Log4j.
  8. Maintains an awareness of information security news and trends.
  9. Establish and report relevant metrics and Key Performance Indicators (KPIs) to communicate status and demonstrate progress of program performance.
  10. Cultivate relationships with cross-functional teams and partners to improve the quality of security incident response management throughout the organization.
  11. Continuously identify, assess, measure, and monitor program value and iterate to increase effectiveness.
  12. Leads debrief sessions to understand how to improve processes and services.
  13. Oversees the teams' activities, develops resource estimates, and holds teams accountable for meeting established performance indicators.
  14. Leads and coordinates root cause analysis efforts for in-scope incidents.
  15. Ensures team members execute standard operating procedures.
  16. Delivers consistent and accurate system and/or process status reporting.
  17. Serves as an escalation point for complex or unresolved issues.
  18. Share important updates from senior management with associates.
  19. Monitors resolution of issues to achieve closure; follows up and provides status updates to management.
  20. Ensures the team follows procedures for incident escalation.
  21. Identifies opportunities to improve the efficiency and effectiveness of incident management procedures.
  22. Monitors and supports decisions regarding high-priority events, coordinating resources as appropriate.
  23. Performs or supports risk analyses of high-impact system changes related to ISG Risk Reviews or the Clear and Present Danger process; manages and adjusts remediation schedules as needed.
  24. Assists in the development of guidelines to prevent and/or resolve recurring problems.
  25. Serves as the primary contact for resolution of systems issues and meets customer service standards by displaying a positive attitude, listening actively, taking ownership, leveraging knowledge, and communicating clearly.
  26. Oversees the tracking and documentation of high-impact issues by ensuring details of problems, status of service requests, and resolutions are entered into the designated tracking system.

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