Hotel Front Desk Associate

1 week ago


Los Angeles, California, United States The Hoxton Full time
About The Role

The Hoxton, Downtown LA is a vibrant neighborhood that has seen significant growth and development in recent years. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay.

Key Responsibilities
  • Greet guests upon arrival and provide a warm welcome
  • Assist guests with check-in and check-out procedures
  • Handle guest inquiries, requests, and complaints in a professional and timely manner
  • Provide information about hotel facilities, services, and local attractions
  • Process reservations and manage room assignments
  • Maintain accurate guest records and ensure confidentiality
  • Handle cash transactions and maintain a balanced cash drawer
  • Collaborate with other hotel departments to ensure guest satisfaction
What We Offer

We offer a competitive salary of $23/hour, opportunities for career advancement within the hospitality industry, medical, dental & vision insurance, 401(k) matching, life insurance, paid time off (holidays, vacation & sick time), employee discount & referral bonuses, and flexible spending account.


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