Debt Recovery Specialist

1 week ago


Doral, Florida, United States MSH Full time
Job Title:

Temporary Debt Collection Representative

Location:

Doral, FL

Contract Duration:

4 Months

Job Type:

Full-Time, Temporary Contract

Job Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Temporary Debt Collection Representative. This is a temporary 4-month contract with the possibility of extension based on company needs and performance.

Key Responsibilities:
  • Manage Delinquent Accounts: Monitor and track overdue accounts to initiate the debt collection process.
  • Customer Communication: Contact customers via phone, email, or written correspondence to collect outstanding payments.
  • Payment Negotiation: Negotiate payment plans with customers while maintaining a balance between the company's goals and the customer's financial situation.
  • Account Reconciliation: Investigate and resolve any discrepancies or disputes related to overdue balances.
  • Documentation: Maintain accurate records of collection activities, payment arrangements, and customer communications.
  • Compliance: Ensure all collection activities adhere to federal, state, and local debt collection laws (e.g., FDCPA).
  • Collaboration: Work closely with other departments, such as billing and customer service, to resolve any account issues.
  • Reporting: Prepare regular reports on collection activities, status of overdue accounts, and payment recoveries.
Skills & Qualifications:
  • Experience: Proven experience in debt collection or customer service roles.
  • Communication Skills: Excellent verbal and written communication skills for negotiating with customers in a professional manner.
  • Problem-Solving: Strong problem-solving skills to address payment disputes and resolve account issues.
  • Attention to Detail: Ability to maintain accurate records and documentation.
  • Regulatory Knowledge: Understanding of relevant debt collection regulations (e.g., FDCPA).
  • Technology Proficiency: Familiarity with CRM software and payment processing systems is a plus.
Contract Details:
  • Duration: This is a temporary 4-month contract with the possibility of extension based on company needs and performance.
  • Work Schedule: Full-time, Monday to Friday
  • Training: Training will be provided during the first week of employment.

This role offers a dynamic opportunity to work within a fast-paced environment, helping to resolve outstanding debts while delivering excellent customer service.



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