Account Manager for Lease Renewals and Collections

2 days ago


Columbus, Ohio, United States Aarons Full time

The hourly range for this position is $13.25 to $14.00 per hour, with the possibility of incentive pay based on performance. This role requires excellent communication and interpersonal skills to effectively interact with customers.

Aaron's Customer Account Advisors play a crucial part in driving payment collections and lease agreement renewals by providing exceptional customer service and ensuring customers are satisfied with their products. As an Account Manager for Lease Renewals and Collections, you will build strong relationships with customers over the phone and face-to-face to help them achieve their goals.

About Aaron's

Aaron's is a leading retailer specializing in consumer electronics, furniture, and home appliances. Our team members share a passion for making a real difference in people's lives and delivering exceptional customer experiences.

Salary and Benefits

We offer a competitive salary range of $13.25 to $14.00 per hour, along with the potential for incentive pay based on performance. Additionally, our employees enjoy a range of benefits, including professional growth opportunities and a supportive work environment.

Key Responsibilities
  • Manage customer accounts to ensure timely lease agreement renewals and payments
  • Develop and maintain strong relationships with customers to drive sales and revenue growth
  • Collaborate with the Sales Team to meet daily, weekly, and monthly revenue goals
  • Assist with merchandise returns and guest deliveries as directed by management
  • Clean and certify merchandise in the Quality Assurance Center
Requirements
  • At least 21 years old with a valid state Driver's License and compliance with Aaron's Driver Qualification Policy
  • Ability to work a schedule of hours varying from 8 am to 9 pm
  • Ability to lift up to 50 lbs. without assistance and up to 300 lbs. with the aid of a dolly
  • Two years of retail or customer service experience preferred
  • High School diploma or equivalent preferred


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