Account Solutions Specialist

7 days ago


Columbus, Ohio, United States Aarons Full time

At Aarons, we're committed to delivering exceptional customer experiences. As an Account Solutions Specialist, you'll play a vital role in driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product.

Key Responsibilities:
  • Buiding relationships with customers over the phone and face-to-face to help them achieve their goals
  • Maintaining updated customer information in our store computer system and documenting all customer payment appointments
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
  • Selling customers on the benefits of timely lease agreement renewal payments

Salary Range: $13.25 - $14.00 per hour (plus incentive pay based on performance)

We offer a competitive salary range, reflecting the importance of this role in delivering exceptional customer experiences. Your hard work and dedication will be rewarded with opportunities for career growth and professional development within our organization.

Requirements:
  • United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record)
  • Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States)
  • Ability to work schedule of hours varying from 8 am to 9 pm
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

We're looking for highly motivated and customer-focused individuals who possess excellent interpersonal and communication skills. If you're passionate about delivering exceptional customer experiences and building strong relationships, we encourage you to apply for this exciting opportunity.



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