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Guest Services Coordinator

3 months ago

Sens, Bourgogne-Franche-Comté, United States Wynn Resorts Full time

Company Overview

Position Overview

The Guest Services Coordinator plays a pivotal role in managing all aspects of the Front Desk operations.

  • Welcoming and checking in/out guests
  • Overseeing the front desk communication center
  • Updating and managing in-house reservations
  • Handling cashiering responsibilities
  • Addressing and resolving guest concerns within the scope of authority
  • Collaborating with the concierge to fulfill guest requests
  • Complying with Wynn Standards/Core Values and all relevant policies and procedures

Requirements

  • High school diploma or equivalent is mandatory
  • At least two years of experience in customer service
  • A minimum of one year in a front desk role or a similar position

Additional Information

Wynn Resorts is dedicated to being an equal opportunity employer, fostering a diverse workforce and promoting an inclusive culture.

Wynn Resorts upholds non-discrimination policies based on disability, veteran status, or any other protected status under federal, state, or local laws, in accordance with EEO guidelines.