VIP Guest Services Representative

4 weeks ago


Sens, Bourgogne-Franche-Comté, United States Palms Casino Resort Full time
VIP Lounge Agent Job Description

As a VIP Lounge Agent at Palms Casino Resort, you will play a vital role in delivering exceptional guest experiences. Working closely with the VIP Lounge Manager, you will be responsible for completing arrival and departure transactions for our esteemed VIP guests, ensuring a seamless and personalized experience.

Key Responsibilities:
  • Process check-in and check-out transactions for VIP guests with precision and efficiency.
  • Provide expert guidance and recommendations to VIP guests on local attractions, dining, and entertainment options.
  • Assist VIP guests with booking reservations, shows, and other special requests.
  • Act as a liaison between guests and hotel staff to resolve any concerns or issues.
  • Maintain a professional and courteous attitude towards all guests, ensuring a positive and welcoming environment.
Requirements:
  • High School Diploma or equivalent required.
  • Minimum of two years of related experience, preferably in a hotel or gaming property.
Physical Demands:
  • Ability to work in a fast-paced, dynamic environment with varying noise levels, temperatures, and illumination.
  • Constant interaction with executives, department management, employees, and guests.
  • Prolonged sitting or standing, with mobility and flexibility to move around the lounge area.
Equal Opportunity Employer:

Palms Casino Resort is an equal opportunity employer, committed to providing a work environment where the growth and well-being of our team members is our top priority. We welcome applications from diverse candidates and are dedicated to making reasonable accommodations in compliance with applicable law.



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