Customer Service Ambassador

1 month ago


Saint Paul, Minnesota, United States Villella Olson Agency, Inc. Full time

h3JobDescription/h3AtVillellaOlsonAgency,Inc.,weareseekingaskilledCustomerServiceRepresentativetoprovideexceptionalcustomerexperiencesforpotentialandexistingcustomers.Theidealcandidatewillidentifyopportunitiestocross-sellandcoordinatewithsalesspecialistsforfollow-up.TheCustomerServiceRepresentativewillassisttheagencyownerwithattainingagencyservicegoals.brbrResponsibilities:brulliProvidepersonalized,professionalcustomerserviceexperiencesbybuildingtrustanddevelopingstrongcustomerrelationships/liliRespondtocustomerinquiriesregardingcoverages,billing,claims,orproductsbyfollowingestablishedagencyprocessesandprocedures/liliDrivecustomersatisfactionbyfollowingJ.D.Powersbestpractices:PersonalInsuranceReview,raterevisionnotification,andclaimsprocess/liliProcesschangestoexistingaccountsandpolicies/liliServeasaliaisononbehalfofthecustomerbetweentheagencyandvariousbusinesspartners/liliAssistcustomerswithclaimsbydirectingthemtotheappropriateClaimsDepartmentcontactsandresources.Followuptoensurecustomerneedsareaddressed./liliScheduleappointmentswithexistingorprospectivecustomersforagencyemployees/li/ulbrbrQualifications:brulliDemonstratedcustomerserviceexperience/liliEffectivecommunicationskills/liliExperiencedwithPCsoftwareapplications(MicrosoftOfficeSuites,InternetExplorer)/liliSolidknowledgeandunderstandingofbasicmathematicalskills/li/ulbrbrBenefits:brulliCompetitivehourlypayratepluscommissionand/orbonuses/liliPaidtraining/liliPaidTimeOff/li/ul



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