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Customer Support Associate

2 months ago

Brookfield, Wisconsin, United States Over the Moon Full time
Join Our Team as a Client Relations Specialist

At Over The Moon, we are seeking a dedicated Client Relations Specialist to enhance our customer engagement efforts. In this role, you will be the first point of contact for our clients, ensuring a seamless and positive experience during every interaction.

We pride ourselves on fostering a supportive workplace that offers competitive compensation, comprehensive benefits, and ample opportunities for professional development. If you possess strong organizational skills, are detail-oriented, and excel in problem-solving, this position is an excellent fit for you.

  • Paid Time Off and Sick Leave
  • Comprehensive Health, Dental, Life, and Vision Insurance
  • Career Advancement Opportunities
  • 401K Matching Program
  • Disability Coverage
  • Paid Training and Mentorship
  • Hourly Compensation with Performance Incentives
Key Responsibilities:
  • Deliver outstanding communication to clients
  • Prioritize client needs and provide exceptional service
  • Maintain a professional and courteous demeanor
  • Respond to calls promptly in line with company standards
  • Follow up with clients regarding open estimates
  • Update and review call center documentation
  • Assist in dispatching service requests during low call volume
  • Perform office duties including maintaining cleanliness and security
Qualifications:
  • At least 2 years of experience in a call center environment
  • Proficient in making outbound sales calls
  • Experience with Service Titan is preferred
  • Excellent verbal and written communication skills
  • Proficient in typing and using various software applications
  • Strong attention to detail and accuracy
  • Self-motivated and able to work collaboratively
  • Customer-centric with strong problem-solving skills

Become a valued member of Over The Moon and thrive in a vibrant and encouraging work atmosphere. This is a full-time role offering competitive pay and benefits.