Senior Quality Improvement Manager

4 weeks ago

Hollywood, Florida, United States Quest Diagnostics Full time

Job Summary:

The Senior Continuous Improvement Manager will play a key role in defining, developing, and implementing the Quest Management System (QMS) frameworks. This individual will be responsible for facilitating QMS / CI events across the organization, helping form and inform new and existing Value Stream teams, and promoting accountability and transparency across all levels of the organization.

Responsibilities:

  • Coordinates and directs sites QMS / CI conversion activities
  • Actively deploys and coaches the organization on QMS / CI tools and facilitates Kaizen events
  • Assists in the creation of key metrics for groups company-wide and develops performance measurements
  • Daily Management Process w/Plan Do Check Act (PDCA) expert / go-to person
  • Leads and facilitates cross-functional problem-solving and process improvement teams
  • Identifies improvement opportunities across functional areas and Value Streams
  • Supports the development of QMS / CI candidates
  • Develops 5S / model cell methodologies to ensure a clean, orderly, and safe work environment
  • Facilitates root cause identification / corrective & preventive actions including the implementation of temporary countermeasures throughout the business and identifies the correct QMS / CI tool to use to improve these
  • Coordinates and champions the identification of Non-Value Added (NVA) activities throughout the business
  • Coordinates and leads facility layout and design projects
  • Creates and updates standard playbooks
  • Demonstrated experience with Hoshin Kanri / Strategic Policy Deployment
  • Helps define and promote the company's QMS / CI vision, methodology, practices, and tooling to enhance overall performance
  • Kaizen funnel and sustainment management
  • Coaches and mentors teams providing QMS / CI transformation strategy and implementation advice
  • Ensures QMS / CI / Lean competencies and capabilities are developed across functional areas
  • Develops and maintains QMS / CI training material and curriculum to enable continued development of internal capability in the application of these materials
  • Quantifies and publicizes the realized benefits of QMS / CI improvements as it applies to the company's financial performance
  • Provides leadership and technical expertise in the design, planning, construction, and maintenance of facility-related infrastructure. Supports facility modifications and capital improvement projects. Collaborates in the coordination and execution of building space allocations.
  • Audits existing processes and systems to assess / determine required improvements

Qualifications:

  • Bachelor's degree in Operations Management, Industrial Engineering, Technical or Business-related discipline with 4-5 years of experience. MBA or Master's degree preferred. Minimum of 2 years in a regulated manufacturing environment such as medical device / pharmaceutical / IVD preferred
  • Demonstrated hands-on experience with Lean tools / methodologies concepts Lean Certification highly desirable
  • Strong project and time management skills
  • Toyota Production System experience highly desirable
  • Ability to translate performance improvement to financial performance
  • Ability to utilize presentation skills to influence others to meet project objectives
  • Demonstrated knowledge of process controls techniques including statistical process control and data analysis techniques
  • Financial reporting experience

Personal Trait Profile:

  • Excellent interpersonal skills
  • Mentor, facilitator, lean practitioner
  • Change agent
  • QMS / CI mindset
  • Strong communication & influencing skills
  • Highly self-driven / motivated
  • Excellent listening skills
  • Bias to results

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