Business Process Analyst

4 weeks ago

Reston, Virginia, United States ACS Professional Staffing Full time
Job Summary:

ACS Professional Staffing is seeking a highly skilled Business Process Analyst to join our team. As a Business Process Analyst, you will play a critical role in supporting business stakeholders by facilitating information gathering and analysis to clarify operations and identify solutions. Your responsibilities will include documenting current and future state processes, developing visual artifacts, and producing key project deliverables such as requirements and process diagrams.

Key Responsibilities:
  • Support business stakeholders and facilitate gathering and analyzing information using standard tools and approaches to clarify business operations, functions, and problems.
  • Document and map the current and future state processes, and identify solution alternatives, evaluate the alternatives, and define procedures.
  • Serve as the main project point-of-contact (POC) on process improvement and data analysis initiatives, and provide input and recommendations for manager approval.
  • Facilitate requirements elicitation workshops to analyze and document current state processes, and design or re-engineer future state processes, and present findings to manager.
  • Develop influence diagrams or other conceptual models to define relationships and structure analyses/modeling.
  • Develop visual artifacts, such as context diagrams and process flow diagrams to support process and solution analysis and definition.
  • Evaluate and assess business process change impacts and recommend appropriate change mitigation activities, including implementation of change management plans.
  • Produce key project deliverable documents including requirements, process diagrams, project plans, and change management plans for manager review.
  • Work with appropriate manager/personnel to facilitate resolution of conflicting priorities and requirements, as well as conflicting team positions to build consensus among stakeholders and project team members.
  • Prepare and present materials on findings related to evaluations, assessments, and analyses of processes, procedures, and data management.
  • Analyze, collect, organize, and validate data and modeling results; interpret modeling results and propose alternative courses of action to manager.
  • Plan, design, and facilitate prototyping sessions and requirements gathering meetings.
  • Perform fit gap analysis and propose implementation approaches.
  • Develop requirement documents, configuration documents, and functional design documents as needed.
  • Deconstruct high-level information into details and abstract up from low-level information to resolve solution vs. requirements conflicts.
  • Communicate with a wide variety of technical and business experts in both individual and group settings to facilitate requirements gathering; facilitate process adjustments or improvements; and/or, to provide analytics, analytical conclusions, and to make next step recommendations.
  • Develop and maintain effective client and stakeholder relationships. Work with clients and stakeholders to understand and facilitate requirement changes including changes in scope.
  • Draft and recommend key project deliverable documents including requirements, process diagrams, workflow maps, project plans, and change management plans.
  • Develop/draft approximate documentation to validate repeatability of processes, to facilitate training of new analytical tools and to support business continuity and knowledge transfer.
  • Work with appropriate manager/personnel to facilitate resolution of conflicting priorities and requirements, as well as conflicting team positions to build consensus among stakeholders and project team members.
  • Clarify and document business and organizational strategies, plans, functions, services, and processes.
  • Draft long-range strategies and goals for TPO in alignment with TP and goals; present options and weighted recommendations to manager and Transmission executives for review and further direction or approval/acceptance.
  • Work with outside consultants, as requested, on a variety of company and organizational efforts such as asset management and workforce modernization. This work may include deep dive research and documentation, providing necessary information, or collaborating on recommendations for Transmission and leadership.
  • Organize and facilitate teams of co-workers on a variety of ad hoc and standing projects related to strategic efforts to provide options and recommendations.
  • Provide budget-related support to the group's manager by performing research, gathering data, conducting analysis, and assisting with use of a budget tool. This work may also include identifying deltas and drafting justifications for budget requests for manager review and finalization.
  • Assist project managers with tracking and meeting business, schedule, and budget objectives; provide input to and recommend project plans, timelines, milestones, and objectives for related projects.
  • Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes.

Requirements:
  • A degree in business administration, accounting, business management, engineering studies (or closely related field) is preferred.
  • 5 years of experience is required with an applicable bachelor's degree.
  • 7 years of experience is required with an applicable associate degree.
  • 9 years of experience is required without a degree or an applicable degree.
  • Demonstrated analytical, modeling, and process management expertise sufficient to support the improvement of Transmission Planning processes.
  • Experience with large-scale organizational change efforts.
  • Experience with project management, tools, and phases of the project lifecycle.
  • Understanding of how people go through a change and the change process, including familiarity with change management toolkits.
  • Skilled in the definition and development of operational governance models to enable programmatic change.
  • Strong analytical thinking, critical thinking, and decision-making abilities.
  • Energy/utility industry experience.
  • Experience with Microsoft Visio, and SharePoint.
  • Proven skills in process analysis, re-engineering, and optimization.
  • Ability to build credibility and trust among key project stakeholders.
  • Proficient in communication, facilitation, and negotiation with stakeholder groups.
  • Strong technical writing skills and the ability to present information in various forms such as textual, graphical, and statistical.
  • Skill in data analysis and developing associated reports and presentation materials.
  • Skill in modeling business process requirements, verification of deliverables.
  • Experience influencing and integrating change in a large, diverse organization.
  • Ability to get up to speed quickly working with business subject matter experts to document business.
  • Ability to manage meetings (scope/task/time).
  • Ability to take something complex and break it down into all its parts as well as determine the interrelationships.
  • Self-managed in terms of time and task management; can operate with little guidance. Self-starter overall.
  • Valid U.S. Driver's License is required.

Work Environment:

This is a full-time position located in Vancouver, WA. The pay rate is $51.18 per hour. Benefits include paid holidays, PTO, sick leave, EAP, and various benefit options. The company provides a supportive work environment and opportunities for professional growth and development. ACS Professional Staffing is an equal opportunity employer and welcomes applications from diverse candidates. Please note that work sponsorship is not available at this time, and third-party candidates will not be considered for this position. The company has special restrictions placed on hiring foreign nationals into certain key positions within the company, and this particular position requires U.S. citizenship.

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