Business Systems Analyst

3 weeks ago


Reston, Virginia, United States Consumers Credit Union Full time

About the Role:

We are seeking a highly skilled Business Systems Analyst to join our Enterprise Systems department at Consumers Credit Union. As a Business Systems Analyst, you will be responsible for providing technical assistance to staff and vendors on submitted tickets related to our new mortgage loan origination system, Encompass.

Key Responsibilities:

  • Providing technical support and guidance to staff and vendors on Encompass-related issues.
  • Assisting with tracking system release notes and reviewing upcoming features and functionality with business partners.
  • Assisting in system maintenance and upgrades, verifying vendor capabilities and business processes are aligned.
  • Consulting with business to gather, analyze, and document requirements for project requests and managing changes to the project scope or deliverables.
  • Adhering to project timelines, analyzing dependencies, identifying and raising awareness to issues, and managing deadlines and work to meet end-user expectations.
  • Contributing to user acceptance testing procedures and monitoring results by reviewing and participating in test plans.

Requirements:

  • High school diploma or equivalent.
  • Associate Degree in Information Systems, Technology, or related experience preferred.
  • 1+ years' experience in Business Analyst, Mortgage, Mortgage sales/processing, or related experience (in a financial institution preferred).
  • Basic technical knowledge, experience with desktop and server operating systems, familiarity with technical logs, SQL, Automation or job scheduling system, and Microsoft applications desired.
  • Troubleshooting skills and high problem-solving abilities.
  • Strong written and verbal skills to communicate with cross-functional colleagues and vendors.

About Us:

Consumers Credit Union is a Great Place To Work certified company and a not-for-profit, member-owned credit union. We focus on driving up member happiness through low loan rates, high deposit rates, and low- or no-fee products and services. We prioritize transparency, simplicity, helpfulness, integrity, positivity, and inclusion, always putting our members first.

Equal Opportunity Employer:

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, our services, programs, and activities.



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