Global Technical Solutions Expert

5 days ago


Keene, Texas, United States Markem-Imaje Full time
About Markem-Imaje

Markem-Imaje is a world-renowned manufacturer of product identification and traceability solutions. With a strong presence globally, we deliver innovative systems that enable product quality and safety, regulatory compliance, better product recalls, and improved manufacturing processes.

We are part of Dover, a diversified global manufacturer and solutions provider with annual revenue exceeding $8 billion. Our commitment to innovation has led to the development of cutting-edge equipment, components, consumable supplies, aftermarket parts, software, and digital solutions. We take pride in our entrepreneurial approach, empowering our team of over 25,000 employees to collaborate closely with customers to redefine what's possible.

The Role

In this pivotal role, you will be instrumental in executing our product roadmap and making a direct impact on our customers' experience with Markem-Imaje products. As a global printer expert, you will provide top-notch technical, application, and documentation support to the business. You will also work closely with Product Development teams on existing product evolution and new product development, focusing on customer experience and serviceability.

Key Responsibilities
  • Provide exceptional technical, application, and documentation support to the business, spanning the entire product capability, including hardware, software, industrial integration, and application space.
  • Work directly with engineering and quality teams to resolve technical issues.
  • Be a key contributor and work directly with Product Development on existing product evolution and new product development, focusing on customer experience and serviceability, as well as system feature and functionality.
  • Provide problem resolutions for technical issues escalated from internal worldwide teams and international business partners.
  • Engage with technical service, sales community, and other key functions of the company to share product and application knowledge.
Requirements
  • A minimum of 4 years of experience working in multiple aspects of a technical role (technician or engineer) - working directly with customers and cross-functionally to resolve complex technical issues.
  • High level of electromechanical and Networking aptitude, including IP Networking knowledge, computer system knowledge, and databases.
  • Industrial integration and Industrial automation a plus.
  • Strong analytical and problem-solving skills with the ability to see problems as opportunities.
  • Excellent verbal and written communication skills and the ability to communicate with all levels of the organization.
Estimated Salary: $90,000 - $120,000 per yearWhy Join Us?
  • We value collaborative entrepreneurial spirits, winning through customers, high ethical standards, openness, and trust.
  • We expect results, respect, and value people.


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