Assistant Store Manager
1 day ago
Cottonwood Store (Cottonwood, Arizona) is seeking a highly skilled and experienced Assistant Store Manager to lead our sales floor team and drive business growth.
Key Responsibilities:- Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
- Monitor product levels and ensure payroll costs and operating costs are managed to budget.
- Deliver excellent customer service to donors and customers, and work to de-escalate customer situations while finding an appropriate solution.
- Ensure store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
- Partner with community businesses and organizations to promote Goodwill's mission and serve as a Goodwill ambassador to the community.
- Lead the day-to-day operations of the sales floor, ensure that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
- Process complex sales transactions, including customer returns, and ensure that Team Members are operating per company standards and procedures.
- Travel to other Goodwill locations to assist other stores and attend personal training and development classes.
- Build a high-performing team, responsible for performance management, staffing, compensation, and development of Team Members.
- Model Goodwill's Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
- High School Diploma, GED, or equivalent work experience.
- One-year work experience in Retail Management required.
- One-year customer service experience required.
- Proficient in Microsoft Office Suite.
- Ability to pass a background check and drug screen, where applicable for position.
- Ability to speak and read English proficiently.
- 5 Medical Plans.
- Employer Funded Health Reimbursement Account (HRA).
- 3 Dental Plans.
- Vision Plan.
- 401K (Immediate participation upon hire).
- Employer Paid Life Insurance.
- Employee Assistance Program (EAP).
- Paid Time Off; Sick and Vacation.
- Paid Holidays.
Cottonwood Store (Cottonwood, Arizona) is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.
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