Patient Scheduling Coordinator
2 weeks ago
We are seeking a highly skilled Patient Scheduling Representative to join our team at Northern Arizona Healthcare Corporation. As a Patient Scheduling Representative, you will be responsible for verifying and collecting patient demographic and insurance information, conducting face-to-face or telephonic interviews, and accurately documenting discussions and referral activities.
Key Responsibilities:
- Patient Registration and Scheduling: Accurately identify patients, navigate web-based products, and enter required clinical, demographic, and insurance information into the electronic medical record.
- Eligibility/Authorization Management: Accurately identify insurance carriers, navigate web-based products, and document insurance eligibility, benefit details, and authorization requirements.
- Financial Counseling: Educate patients on insurance eligibility, coverage, and availability of medical financial assistance programs, collect identified patient financial liabilities, and perform secured payment entry and deposit/cash reconciliation steps.
- Revenue Cycle Support: Perform PBX Switchboard functions, answer and route internal/external calls, and handle department call volumes as assigned.
Requirements:
- High School Diploma or GED
- Basic level of computer skills, including keyboarding of 25-35 words per minute
- 1 year of call center or customer service experience, or 1 year of experience in a medical facility
- Proficiency in Microsoft Applications (Excel, Word, PowerPoint)
Working at Northern Arizona Healthcare Corporation:
We are a rapidly changing healthcare environment, and technology is integrated into almost all aspects of patient care. As a Patient Scheduling Representative, you will have the opportunity to work in a dynamic and fast-paced environment, utilizing computers and basic software programs to provide excellent patient care.
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