Patient Scheduling Coordinator

4 weeks ago


Cottonwood, Arizona, United States Northern Arizona Healthcare Corporation Full time
Job Description

Overview

The Patient Scheduling Representative is responsible for verifying and collecting patient demographic and insurance information through direct data entry into the electronic medical record during scheduling and referrals. This role involves conducting face-to-face or telephonic interviews with patients or authorized representatives to secure necessary information for requested services, accurately documenting discussions and other referral/scheduling activities in the encounter, schedule book, and patient chart.

Responsibilities

  • Patient Registration and Scheduling
    • Accurately identify patients for direct data entry of required clinical, demographic, and insurance information to the electronic medical record during registration or for appointment booking of assigned services.
    • Provide general explanations of scheduled procedures and patient instructions necessary for conducting medical services.
    • Ensure system documentation specific to the patient visit is entered and accurately reflects activities related to patient or provider contact, order documentation, insurance verification, financial education, and payment.
    • Provide explanations of legal forms and secure signatures of patients/authorized parties as required for services.
  • Eligibility/Authorization Management
    • Accurately identify and select insurance carriers in the patient medical record for specified dates of medical services.
    • Navigate web-based products or system applications to initiate and document insurance eligibility, benefit details, and authorization requirements.
    • Perform required notifications to ensure insurance authorization for identified medical services, surgical procedures, and inpatient/observation stays are secured and documented.
  • Financial Counseling
    • Educate patients on insurance eligibility, coverage, and availability of medical financial assistance programs.
    • Collect identified patient financial liabilities; perform secured payment entry and deposit/cash reconciliation steps.
  • Revenue Cycle Support
    • Perform PBX Switchboard functions as required for answering and routing of internal/external calls; paging codes and fire alarms; handle department call volumes as assigned to appropriately respond to requests from patients, providers, or other hospital departments.
    • Act as a resource for clinical departments for registration/scheduled services related to data entry of patient account fields, provider order requirements, and questions regarding insurance coverage or financial assistance.
  • Compliance/Safety
    • Report any safety-related incidents in a timely fashion through the Midas/RDE tool; attend all safety-related training programs; perform work in a safe manner; monitor the work environment for possible safety issues and ensure others are also performing work in a safe manner.
    • Stay current and comply with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.

Qualifications

  • Education: High School Diploma or GED - Required
  • Medical Terminology Coursework - Preferred
  • Certification & Licensures: Fingerprinted
  • Experience: Basic level of computer skills including keyboarding of word per minute - Preferred
  • 1 year of call center or customer service experience, or 1 year of experience in a medical facility - Preferred
  • Proficiency in Microsoft Applications (Excel, Word, PowerPoint) - Preferred


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