Corporate Warranty Operations Manager
1 month ago
Kenworth Sales Co., a leading dealership group, is seeking a seasoned Corporate Warranty Manager to join our team in Boise, ID.
Job Summary:The primary function of the Corporate Warranty Manager is to oversee and manage all aspects of the warranty department, including personnel, processes, and procedures. This role requires strong leadership and communication skills to ensure seamless warranty administration and staff development throughout the dealer group.
Key Responsibilities:- Manage and supervise warranty department personnel, including hiring, training, and scheduling.
- Develop and administer warranty policy and procedures for all applicable departments.
- Identify and address discrepancies in warranty processes and reconciliation.
- Review and discuss weekly excess warranty reports with department and district managers.
- Develop and maintain partnerships with vendors and factory representatives to maximize policy and goodwill support.
- Assist in developing warranty-related training for front-line staff and department managers.
- Create monthly dealer group warranty performance reports for senior management.
- Coordinate and participate in factory and vendor audits, as well as internal auditing of warranty performance.
- High school diploma or equivalent.
- 10+ years of experience as a warranty administrator.
- 2+ years of experience managing direct reports in a similar setting.
- Excellent communication and leadership skills.
- Bilingual a plus.
- Strong research, auditing, and data analytics skills.
- Available to travel for work more than 30%.
- Professional personal appearance.
- Kenworth Sales Co. promotes a progressive environment with an emphasis on teamwork, customer service, training, and personal development.
- Stability - Company is financially strong with an established base of customers and is well-positioned for continued expansion.
- History of Excellence - Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
- Excellent compensation and benefits package, including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs), Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.
Veterans are encouraged to apply.
About the company:
Kenworth Sales Company is a family of companies based in Salt Lake City, Utah, with over 35 dealerships in the Intermountain West and Mid-Atlantic regions. An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.
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