Director, IT Practice Operations

2 weeks ago

Boise, Idaho, United States Cardinal Health Full time
Job Summary

At Cardinal Health, our mission is to empower community oncology practices to deliver patient-centered cancer care. We are an oncology practice alliance co-created with oncologists and practice leaders that offers advanced support services and technology to help practices remain independent and thrive.

The Director, IT Practice Operations will join forces with business and solution/product leaders to plan, build, execute and deliver the roadmap for the Navista business.

This leader will lead a diverse team of technology associates across IT operations and enterprise IT teams while working across multiple geographies to support the IT Practice needs delivered through planning, collaboration and agile product software releases each year.

Responsibilities
  1. Support the overall IT strategy by meeting department goals and anticipating future needs, identifying, and defining broad solutions to support IT Infrastructure, commercial/clinical applications and data assets within the organization
  2. Prioritize and triage organization efforts, escalations, and communications to ensure efficient and effective IT operations.
  3. Identify and drive automation and processes improvements to improve the cost of serve for practices.
  4. Executive stakeholder management and communication.
  5. Coordinates with corporate implementations on providing local technical assistance on all office needs, new site implementations, and office expansions.
  6. Oversee and plan support and advisory as applicable for full system's lifecycle, including scoping, support, escalations, patching, planning, and retirement of systems.
  7. Manage and lead the IT staff (internal and practice IT staff as applicable), providing guidance, support, and professional development recruits, develops, and supervises technical staff.
  8. Assists in identifying, selecting, and managing vendors, including contract negotiations, auditing, and billing.
  9. Establishes, implements, and enforces standard system access and user capabilities, works closely with corporate IT on any modifications of the procedures.
  10. Provides technical leadership and assistance in developing direction for future data processing requirements.
  11. Ensure compliance with relevant regulations and standards, conduct audits, and prepare reports as required.
Leadership & Communication

Lead and inspire technology teams that are responsible for the end-to-end Practice IT delivery, new product delivery and operations. This includes strategy, discovery, delivery, and measurement.

Reinforce a strong service culture by balancing the needs of day-to-day IT needs, product management, service optimization, automation to optimize the ongoing IT Ops spend.

Partner with leadership team to achieve organizational and operational objectives and work with select partner vendors as needed.

Identify and remove process and organizational bottlenecks.

Manage an organizational budget.

Conduct reviews, provide career guidance and develop associates & teams through recruiting, training and ongoing coaching.

Define and execute the operating model to drive quality and performance, as well as customer and stakeholder satisfaction.

High EQ and ability to Influence others and navigate sensitive situations while maintaining positive relationships.

Interact with internal and external leaders, including senior management.

Strategy

Develop the technology strategy in partnership with solution, operations team and leadership and product management teams.

Leverage industry and market expertise to drive IT operations efficiency and capture opportunities.

Develop strategic partnerships and forge strong relationships with internal and external teams.

Maintain roadmap alignment with company and practice offering strategic initiatives.

Drive and enable teams to establish and radiate progress toward key metrics to measure success—e.g., key objectives and key results (OKRs), key performance indicators (KPIs).

Discovery

Support discovery activities with operational and clinical teams — e.g. practice assessment, special project discovery etc.

Drive the involvement of all practice leadership team to gather opportunities and help prioritize them with clinical and operational leaders.

Ensuring that we deliver on the measures to drive the value to practices and MSO business.

Enable continuous and rapid testing & learning to systematically identify and mitigate risks.

Delivery

Accountable for delivery of all technology initiatives to drive key business outcomes.

Manage relationships with vendors or other enterprise services needed to operate and deliver for your area of focus.

Provide leadership to ensure security, privacy, and integrity of practice applications and patient/user data.

Foster a culture of continuous improvement and root cause problem solving to identify and drive improvements in process and operations.

Ensure Agile discipline around releasing differentiated technology products based on rigorous prioritization as understood through discovery and assessment.

Measurement

Direct the collection and ongoing management of a portfolio of performance metrics to communicate the service metrics of IT Operations and tools/software adoption in practices.

Foster a culture of data-driven decision making, by working with stakeholders and product teams to refine strategy based on performance metrics.

Qualifications

Bachelor's degree preferred.

Minimum of 15 years of IT experience, including in IT, Commercial Application and Clinical Data Applications preferably in an Oncology practice setting preferred.

Minimum of 7 years of proven supervisory/leadership experience.

Minimum of 3 years' experience with vendor management and contract negotiations.

PMP Certification or 5 years project experience preferred.

Proficiency in Microsoft Office (Excel, Word, PowerPoint, Visio).

Healthcare industry experience preferably in Oncology preferred.

User/Consumer/Clinical Software roll out experience in a large MSO setting preferred.

Significant experience with customer relationship management systems, a plus.

Familiarity of regulated healthcare environments (e.g., FDA, HIPAA), data needs nice to have.

Demonstrated ability to manage team performance, career and professional development.

Demonstrated ability to understand business processes, set IT operation direction and oversee successful software /clinical products roll out.

Strong skills in stakeholder management and internal evangelism of IT Operations/service principles.

Track record of identifying clinical/applications product software development techniques and hardware/software platforms, and conceptual knowledge of technology standards.

Demonstrated problem solving ability that drives operational excellence.

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