ServiceNow Implementation Manager

1 week ago

Ridgefield Park, New Jersey, United States Samsung SDS America Full time
Job Title: Servicenow Implementation Manager

Samsung SDS America is seeking a highly skilled Servicenow Implementation Manager to join our team. As a key member of our Zero Touch Mobility (ZTM) team, you will be responsible for managing and overseeing the onboarding and support processes for our implementation partners and sub-contractors, as well as delivering implementation projects through those partners.

Key Responsibilities:
  • Own and oversee the comprehensive process of providing ZTM to end-users and Managed Service Providers (MSPs), acting as an expert in the installation, setup, and customization of ZTM with support from the product development team.
  • Continually refine the process by capturing knowledge from past implementations.
  • Create and maintain detailed documentation for implementation partners, working closely with the product development team.
  • Provide feedback to the product team to enhance the implementation of ZTM.
  • Technically onboard and provide support to implementation partners throughout the entire project cycle, including installing, setting up ZTM in partners' ServiceNow sandbox environments, and providing an overview of the product as part of the onboarding process.
  • Support the technical training sessions conducted by the technical trainer.
  • Provide expert advice to implementation partners, including architectural assessments and best practice suggestions.
  • Identify and mitigate potential risks to guarantee successful project outcomes.
  • Provide support to managed service providers who have installed ZTM on their own ServiceNow instance.
Requirements:
  • Minimum of 8 years' experience with ServiceNow implementations.
  • At least 5 years of experience in JavaScript or related application development.
  • ServiceNow Certified System Administrator certification.
  • Project Management certified (PMP).
  • Minimum of three (2) ServiceNow Certified Implementation Specialist (CIS) certifications, including ITSM or ITAM.
  • Bachelor's degree or equivalent (minimum of 12 years) work experience.
  • Business traveling up to ~25%.
  • Must be authorized to work for any employer in the U.S.
Preferred Requirements:
  • Knowledge / Experience with Enterprise Mobility System.
  • Advanced application experience in areas such as CMDB, ITAM, Asset Management (HAM/SAM), Platform/Integration, and Portal/UI Builder.
  • Advanced skills with ServiceNow Development APIs.
  • Web Service Integration (API Web Services) experience.
  • ITIL Foundation or equivalent certification (e.g., ITIL).
Benefits:

Samsung SDS America offers a comprehensive suite of programs to support our employees, including top-notch medical, dental, vision, and prescription coverage, wellness program, parental leave, 401K match and savings plan, flexible spending accounts, life insurance, paid holidays, paid time off, and additional benefits.

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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