Animal Care Supervisor

6 days ago


New Orleans LA USA, United States Louisiana SPCA Full time
Job Summary

This position is responsible for overseeing the daily operations of the Community & Animal Support department by providing exceptional service and care for customers who are visiting and contacting the organization. The CASA Supervisor reports into the Community, Animal Support, & Fields Services Manager and collaborates with teams throughout the organization to deliver the highest quality of care and ensure consistent flow-through of intake and adoptions.

Key Responsibilities
  • Customer Service: Build strong relationships with internal and external customers and maintain the highest level of customer engagement.
  • Staff Management: Train and manage staff to ensure quality services and experiences are provided to shelter clients, visitors, staff, and volunteers.
  • Process Improvement: Analyze data to evaluate programs and propose changes to existing programs to meet departmental and organizational goals.
Requirements
  • Education: High School Diploma or GED required.
  • Experience: Two years customer service experience required.
  • Skills: Proficiency in a second language is preferred but not required.
Working Conditions
  • Works in an area with a high noise level.
  • Potentially subject to animal bites and scratches.
Benefits
  • Health Insurance, Life Insurance, 401K match.
  • PTO and paid holidays.
  • Qualification and assistance for Public Service Loan Forgiveness.
  • Discount on Veterinary Services and Hill's Science Diet Pro Feeding Program.


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