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Customer Service Representative

2 months ago

Owatonna, Minnesota, United States Profinium Financial, Inc. Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Profinium Financial, Inc. As a key player in our Personal Banking department, you will be responsible for providing exceptional customer experiences and building lasting relationships with our clients.

Key Responsibilities

  • Provide high-level customer service and support to clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Work closely with the Personal Banking team to achieve team goals and objectives, including increasing customer satisfaction and loyalty.
  • Assist clients with opening new accounts, managing existing accounts, and providing information on bank products and services.
  • Process transactions, including cashing checks, taking deposits, and making withdrawals, while maintaining accurate records and adhering to bank policies and procedures.
  • Identify and address emerging issues and potential liabilities, ensuring compliance with relevant laws and regulations.

Requirements

  • High school degree or equivalent required; 1-2 years of experience in a community bank or customer service environment preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
  • Strong analytical and problem-solving skills, with the ability to make sound decisions and take initiative when necessary.
  • Proficiency in Microsoft Office Suite and other banking software systems.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

What We Offer

  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Opportunities for professional development and continuing education.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.