Operations Director

15 hours ago


Virginia Beach, Virginia, United States Leap Brands Full time
Director of Operations Job Description

Leap Brands is seeking a seasoned Director of Operations to lead the operations for multiple locations. This role is ideal for someone with a strong background in multi-unit operation management within the Restaurant Industry.

As the Director of Operations, you will be responsible for driving sales, increasing customer loyalty, and reducing operating costs. You will also oversee the performance management of team members, including development plans, to provide guidance and feedback.

Key Responsibilities:

  • Drive sales growth and customer loyalty through effective operations management
  • Develop and implement performance management tools to guide and feedback team members
  • Interview, hire, develop, and manage all-star unit-level management staff
  • Build a strong work environment and morale through effective leadership
  • Oversee full P&L responsibilities and ensure financial success
  • Collaborate with General Managers to develop their leadership skills and support their teams
  • Develop a leadership bench at restaurant levels to ensure succession planning and opportunities

Qualifications:

  • Bachelor's Degree preferred
  • 5+ years of experience in multi-unit management in a quick-service or full-service chain organization
  • 10+ years of P&L experience
  • Demonstrated advanced level ability to communicate, influence, and negotiate decisions while motivating assigned staff
  • Ability to prioritize and work on multiple projects simultaneously
  • Demonstrated ability to work in a team environment
  • Prior management experience
  • Knowledge of Back of House Systems, Point of Sale Systems, Restaurant Operating Systems, and the Internet
  • Advanced understanding of budgetary concepts and procedures
  • Advanced understanding of performance review process


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