Field Service Technician

4 days ago


Irving, Texas, United States Canon Solutions America Full time
About the Role

We are seeking a skilled Field Service Technician to join our team at Canon Solutions America. As a Field Service Technician, you will be responsible for delivering exceptional customer service and technical support to our clients. This is a customer-facing role that requires strong communication and problem-solving skills.

Key Responsibilities
  • Report product failure trends and serviceability issues to management, ensuring accurate information and record keeping.
  • Meet customer demands by providing efficient, responsive, and accurate field/shop/on-site maintenance.
  • Maintain all technical information, field service reports, expense reports, and Canon property assigned.
  • Showcase strong customer communication and satisfaction skills.
  • Maintain the performance of assigned machines.
  • Facilitate performance at a level that helps to achieve the branch/district's overall metric targets.
About You

We are looking for a highly motivated and detail-oriented individual with a strong technical background. The ideal candidate will have a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.

The successful candidate will also possess a valid driver's license and an acceptable driving record, as well as the ability to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

What We Offer

Canon Solutions America offers a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

We are an equal opportunity employer and comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor.



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