Automotive Service Advisor

1 day ago


Johnston RI USA, United States Grieco Automotive Group Full time
Service Advisor Job Description

We are seeking a highly skilled and experienced Service Advisor to join our team at Grieco Honda. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Schedule service appointments and obtain customer and vehicle information prior to arrival
  • Provide a complete and accurate written estimate for labor and parts, establishing a reasonable time for service completion
  • Check on progress of repair throughout the day, contacting customers regarding any changes in the estimate or promised time
  • Maintain customer satisfaction index rating at or above country average
  • Advise customers on vehicle care and maintenance, ensuring they understand the value of regular maintenance
Requirements:
  • 2+ years of previous dealership experience ideal
  • High School Diploma or equivalent
  • Ability to read and comprehend instructions and information
  • General knowledge of vehicle mechanical operations
  • Sales experience preferred
  • Professional personal appearance
  • Excellent oral and written communication skills
  • ADP/CDK proficiency preferred
  • High energy and positive attitude
Expectations:
  • Devote yourself to ensuring customer satisfaction
  • Determine management, production, and quality requirements by asking questions and listening
  • Attend company meetings as required
  • Maintain a follow-up system to encourage follow-through with assigned projects

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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