Automotive Service Advisor

19 hours ago


Johnston, United States Protech Automotive Services Full time
Job OpportunityProtech Automotive Services, a leading family-owned automotive repair shop in Rhode Island, is seeking a skilled Service Advisor to join our team. Our shop specializes in servicing a wide range of modern vehicles, and we're committed to providing exceptional customer service and quality repairs.Key Responsibilities
  • Meet and greet customers, understanding their service needs and expectations
  • Create detailed repair orders and assign work to our skilled technicians
  • Develop comprehensive estimates for parts, labor, and materials based on technician feedback
  • Communicate effectively with customers regarding necessary repairs and maintenance
  • Order parts and coordinate with technicians to ensure timely and high-quality service
  • Serve as the primary point of contact for all customer communication, ensuring a seamless service experience
Requirements
  • Prior experience as a service advisor is preferred, but not required
  • Proficiency with computers and communication via text message, email, and voice calls
  • A valid driver's license
  • Strong customer service skills, potentially from experience in hospitality or sales positions
  • General automotive knowledge sufficient for effective advising
What We Offer
  • A clean and modern facility with excellent amenities
  • A warm and inviting culture, where everyone is treated with respect
  • A competitive pay structure ($60,000 - $100,000+ per year, based on experience)
  • A Monday-Friday schedule, with weekends off
  • An excellent benefits package, including paid vacations, holidays, 401k with company match, and top-notch medical, dental, and vision insurance
  • Opportunities for training and continued education

We're dedicated to excellence, ongoing growth, and building the best team in the automotive repair industry. If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply.



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