Customer Service Manager

6 days ago


San Antonio, Texas, United States XFL Properties LLC Full time

About the Role

As a Customer Service Manager with XFL Properties LLC, you will play a crucial part in enhancing the Season Ticket Member experience by developing exclusive touchpoints that create lasting memories for fans of the San Antonio Brahmas and Houston Roughnecks. Your primary focus will be on maximizing retention rates through proactive communication, including seat visits, phone calls, emails, and other methods.

The ideal candidate will have a passion for working in sales and retention, with a metric-driven mentality and strong communication skills. You should be comfortable engaging in various forms of communication and being attuned to others through active listening. This role requires self-direction, flexibility, and creative problem-solving skills to provide exceptional customer service and maintain professional behavior.

We are seeking a self-driven, positive, and resilient individual who can work independently and collaboratively as part of our team. The successful candidate will have excellent time management and organizational skills, with the ability to demonstrate uncompromised judgment and discretion to protect confidentiality/privacy.



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