Customer Service Representative

3 weeks ago


Clearwater, Florida, United States COMMUNITY HEALTH CENTERS OF PINELLAS Full time
Community Healthcare Career Opportunity

Evara Health, a leading not-for-profit healthcare organization in Pinellas County, FL, seeks a skilled Contact Center Representative to join our team.

We are committed to delivering exceptional patient care and strive to be the employer of choice. As a Contact Center Rep, you will play a vital role in providing top-notch customer service to our patients and their families.

The successful candidate will have excellent communication skills, proficiency in basic computer applications, and experience working in a call center or front office healthcare setting. If you are passionate about delivering outstanding service and contributing to a dynamic team, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Answer incoming calls with professionalism and efficiency, ensuring that patients receive accurate information and support.
  • Demonstrate quality customer service skills, responding to general information requests and inquiries, and referring calls to the right person or department.
  • Record call details accurately in our electronic health record system, maintaining confidentiality and adhering to regulatory agencies' guidelines.
  • Schedule patient appointments, pre-register patients, obtain demographic information, verify insurance, and document in the EHR.
  • Work collaboratively with new and existing colleagues, building bridges and creating rapport within the organization.

Benefits Package:

  • Competitive salary ranging from $40,000 to $50,000 per annum, depending on experience.
  • Up to 18 days of PTO in the first year, flexible insurance package, and company-matched 403B plan.
  • Tuition reimbursement and paid training opportunities.


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