Customer Service Representative Senior

4 days ago


Clearwater, Florida, United States Centennial Bank Full time
Job Overview

We are seeking a highly skilled Senior Customer Service Representative to join our team at Centennial Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, building strong relationships, and promoting our banking products and services.

This is an exciting opportunity for someone who is passionate about delivering outstanding customer experiences and has a strong background in sales and customer service. If you have a proven track record of success in a similar role and are looking for a new challenge, we encourage you to apply.

Responsibilities:
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  • Open consumer and business accounts and services.
  • Comply with all applicable regulations, policies, and procedures.
  • Assess customer needs and cross-sell appropriate products and services.
  • Function as Teller, Teller Supervisor, or Assistant Branch Manager as needed.
  • Support the attainment of branch goals.
  • Refer new business to company subsidiaries.
  • Resolve customer concerns and ensure effective problem resolution.
  • Develop and build customer loyalty.


Requirements:

To be successful in this role, you will need:
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  • A high school diploma or equivalent, plus specialized training or two years of related experience.
  • Knowledge of a specialized field, such as basic accounting or computer skills.
  • The ability to communicate effectively with customers and colleagues.
  • Mechanical aptitude and mathematical skills to perform tasks accurately.
  • Problem-solving skills to resolve complex issues.


Working Conditions:

This position requires occasional exposure to noise, standing, walking, pushing, carrying, or lifting. The work environment is typically moderate, and the employee must be able to work in a constant state of alertness and safety.

Benefits:

We offer a competitive salary and benefits package, including:
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  • A salary range of $60,000 - $80,000 per year, depending on experience.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.


About Us:

Centennial Bank is committed to providing exceptional customer service and building strong relationships with our customers. We are proud to offer a dynamic and supportive work environment, where you can grow and develop your career.

This is an equal opportunity employer, and we welcome applications from diverse candidates.

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