Customer Service and Sales Associate
4 days ago
Aramasco is seeking a highly skilled Customer Service and Sales Associate to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients across North America. With over 60 locations throughout the continent, we offer a wide range of products, equipment, and chemicals to specialty contractors in various end markets.
About the RoleThis is a challenging position that requires strong communication skills, both written and verbal. As a Customer Service and Sales Associate, you will interact with customers via telephone, email, and face-to-face, exercising patience and professionalism at all times. You will also work closely with our sales representatives to provide timely and accurate quotes and documents.
The ideal candidate will have strong knowledge of customer service ethics, principles, and procedures, as well as excellent organizational skills and attention to detail. Proficiency in administrative and documentation procedures, including MS Suite, is essential. A bilingual individual with English and Spanish language skills is preferred.
Key Responsibilities:
- Provide exceptional customer service and support to clients across North America
- Work closely with sales representatives to provide timely and accurate quotes and documents
- Manage large volumes of incoming calls
- Interact with customers and fellow CSR's via telephone, email, and face-to-face while exercising patience and demonstrating professionalism
- Provide sales support: draft necessary quotes and documents, as requested by sales representatives in a timely manner
- Accurate order entry with specific attention to account details—discounts, pricing, and freight charges
- Keep records and follow up on all orders, deliveries, quotes, and past due accounts
- Handle customer complaints and provide appropriate solutions; follow up to ensure resolution
- Promptly process orders error-free, with specific attention to credit information
- Notify customers by phone about upcoming specials and events
In addition to competitive compensation, which includes an estimated salary of $55,000 - $75,000 per year, based on experience, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. You will also have access to ongoing training and development opportunities to enhance your skills and advance your career within the company.
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