Customer Service Representative

1 week ago


White Bird, Idaho, United States MCI Careers Full time

About the Role:

This position involves interacting with customers to provide exceptional service, technical support, and sales interactions. As a Customer Service Representative, you will handle inbound and outbound calls, emails, and chats, ensuring timely and professional responses.

Key Responsibilities:

  • Provide first-call resolution through effective problem-solving and call handling
  • Research systems to find missing information as applicable, and coordinate with other departments to resolve issues when needed
  • Accurately document and process customer claims in appropriate systems
  • Lead fact-finding discussions to determine the best options for the customer
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures

Requirements:

  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

Salary:

$45,000 - $55,000 per annum, depending on experience

Location:

Puerto Peasco, SO, Mexico

Benefits:

  • A competitive salary
  • A comprehensive benefits package
  • Ongoing training and development opportunities
  • A supportive and dynamic work environment


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