Customer Service Representative

1 month ago

White House, United States Quality Resource Management Full time
Who is QRM:

Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice We are seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team.

QRM is seeking a Customer Service Representative (CSR) that will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.

This is a full-time position working approximately 30-40 hours per week. The needed times for the role are listed below in CST, you choose the shift that works for you within these times This is a remote position working from your home office.
  • TBD
Duties/Responsibilities:
  • Customer Service and Claim Intake
    • Provides positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs.
    • Offers empathy and support to customers during the claim process.
    • Collects and documents all claim details provided by the customer into the claim accurately.
    • Identifies and resolves customer issues by adhering to clients-specific handling instructions.
    • Utilizes call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
  • Punctuality and Reliability
    • Remains available for extended hours or additional shifts during peak periods or emergency situations to provide critical support.
    • Adheres to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
  • Successfully demonstrates QRM's core values
    • Customer first: fulfills customer needs with compassion
    • Self-motivated: takes initiative and commits to the task at hand
    • Teamwork: promotes unity over self
    • Continuous improvement: strives for daily growth
Required Skills/Abilities:
  • Language Skills
    • Ability to read and interpret documents such as police and accident reports. Ability to write routine correspondence and detailed accident descriptions. Ability to project a confident, clear, and professional telephone presence. Ability to provide feedback verbally and written in a positive, professional manner.
  • Bi-lingual in Spanish Preferred
  • Computer Skills
    • To perform this job successfully, an individual should have knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel and type at least 40wpm.
Education and Experience:
  • High School Diploma or general education degree (GED) required.
  • 1-2 years of quality assurance experience preferred.
Network Requirements:
  • Upon hire a Speed Test must be run from the computer the individual will be working from (www.speedtest.net).
  • Ethernet connection is not required, however strongly recommended.
  • Must be on a private network, not allowed to work in public locations.
  • No VPNs are allowed, as logins must happen in the US.
Benefits/Compensation:
  • Competitive compensation
  • 30+ hours per week
    • Medical: Eligible 1st day of month following date of hire.
    • Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
      • Dental, Vision, Life & AD&D, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), Telemedicine, Long & Short-Term Disability, Employee Assistance Program, SavvyFi- College Savings
  • 401K: Eligible after 6 months of employment
  • PTO: Eligible after 90 days of employment
  • Employee Assistance Program

#LI-Remote

  • Part-Time Customer Service Representative

    1 month ago

    White House, United States Quality Resource Management Full time

    Who is QRM: Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented...

  • Weekend Part-Time Customer Service Representative

    1 month ago

    White House, United States Quality Resource Management Full time

    Who is QRM: Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented...

  • Weekend Part-Time Customer Service Representative

    3 weeks ago

    White House, United States Quality Resource Management Full time

    Who is QRM: Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented...

  • USPS Mail Service Representative

    5 days ago

    White House, United States US Postal Service Full time

    About the Team: Our team of Rural Carrier Associates works together to ensure that mail is delivered efficiently and effectively to our customers. As a member of our team, you will be part of a collaborative and dynamic work environment that values teamwork and customer satisfaction.Job Description: As a Rural Carrier Associate, your primary responsibility...

  • Customer Service Representative

    7 days ago

    House, New Mexico, United States Huddle House Full time

    Job SummaryThe Restaurant Server will be responsible for providing exceptional customer service and food delivery in a fast-paced environment. This individual will oversee the day-to-day operation of the serving section, ensuring that all customers receive their orders promptly and with a smile.

  • Customer Service Representative

    3 weeks ago

    White Plains, New York, United States Signature Flight Support Corporation Full time

    Job SummarySignature Flight Support Corporation is seeking a skilled Customer Service Representative to join our team. The ideal candidate will provide exceptional customer service, handle daily tasks with accuracy, and maintain a professional and friendly demeanor in a fast-paced environment.Key ResponsibilitiesProvide top-notch customer service, addressing...

  • Customer Service Representative

    5 days ago

    White Pine, Tennessee, United States Food City Full time

    Finding the perfect job can be a daunting task, but we're here to make it easier. As a Customer Service Representative at Food City, you'll be part of a dynamic team dedicated to delivering exceptional customer experiences and driving sales growth. Your duties will include:Main Duties:Providing courteous and efficient service to customers, answering their...

  • Customer Service Representative

    5 days ago

    White Deer, United States Penske Full time

    Penske is a leading logistics company that offers exciting career opportunities. As a CUSTOMER SERVICE REPRESENTATIVE, you will be responsible for handling incoming sales and customer service calls in our Corporate Sales Center.Key Responsibilities:Handle customer inquiries and respond to sales proceduresInput customer information into the Salesforce.com...

  • Customer Service Representative

    5 days ago

    White Plains, New York, United States Atomic Promotions Inc Full time

    Job OverviewAt Atomic Promotions Inc, we're seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team. As a key member of our customer-facing department, you will play a vital role in driving sales and ensuring client satisfaction.Key Responsibilities:Build Long-Lasting Relationships: Foster strong relationships with clients to drive sales...

  • Customer Service Representative

    5 days ago

    Amelia Court House, Virginia, United States Southern States Full time

    Job Description: We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Southern States. As a key member of our retail office, you will be responsible for providing exceptional customer service, processing orders, and performing various administrative tasks.Responsibilities:Customer Service: Respond to...

  • Customer Service Representative

    5 days ago

    White Bird, Idaho, United States MCI Careers Full time

    About the Role">We are seeking a skilled Customer Service Representative to join our team at MCI Careers. In this role, you will be responsible for handling inbound and outbound customer interactions, providing exceptional service and ensuring customer satisfaction.ResponsibilitiesHandle Customer Calls: Respond to customer inquiries, resolve issues, and...

  • Customer Service Representative

    2 weeks ago

    White Plains, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service RepresentativeContract: White Plains, New York, USSalary: $20.00 Per HourJob Code: 356667End Date: 2025-01-08 Days Left: 28 days, 2 hours leftApplyResponsibilities: Create business-specific research packages for timely delivery. Communicate with government agencies to assist with research...

  • Customer Service Representative

    1 week ago

    White Plains, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service RepresentativeContract: White Plains, New York, USSalary: $20.00 Per HourJob Code: 356667End Date: 2025-01-08 Days Left: 26 days, 2 hours leftApplyResponsibilities: Create business-specific research packages for timely delivery. Communicate with government agencies to assist with research...

  • Customer Service Representative, FT Overnights

    3 months ago

    House Springs, United States Circle K Full time

    Circle K - 4671 State Highway W [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service

    1 month ago

    White Plains, United States Million Air Full time

    Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and complement the entire team. Is the customer #1 with...

  • Customer Service Representative

    2 weeks ago

    White Hall, United States CARROLL INDEPENDENT FUEL COMPANY Full time

    Job DetailsLevelEntryJob LocationStore 2 - Whitehall, MDPosition TypeFull-Time/Part-TimeEducation LevelNoneTravel PercentageNoneJob ShiftAnyJob CategorySalesDescriptionJob Summary:The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The...

  • Customer Service Representative

    2 weeks ago

    White Hall, United States CARROLL INDEPENDENT FUEL COMPANY Full time

    Job DetailsLevelEntryJob LocationStore 130 - Madonna, MDPosition TypeFull-Time/Part-TimeEducation LevelNoneTravel PercentageNoneJob ShiftAnyJob CategorySalesDescriptionJob Summary:The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The...

  • Customer Service Representative

    1 week ago

    White Haven, United States Superior Plus Propane Full time

    Superior Plus Propane is currently seeking a highly motivated Customer Service Representative whose role is to answer incoming calls from customers, contact existing and future customers, educate and provide customers with information on our products and services, and professionally and efficiently work with customers to resolve issues in a positive...

  • Customer Service Representative

    1 week ago

    White Hall, United States CARROLL INDEPENDENT FUEL COMPANY Full time

    Job DetailsLevelEntryJob LocationStore 130 - Madonna, MDPosition TypeFull-Time/Part-TimeEducation LevelNoneTravel PercentageNoneJob ShiftAnyJob CategorySalesDescriptionJob Summary:The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The...

  • Customer Service Representative

    3 weeks ago

    White, Georgia, United States Surya Carpet Full time

    Surya is a leading home décor brand renowned for its innovative designs and high-quality products. Our global presence spans various retailers, distributors, and interior designers.Job SummaryWe seek an exceptional customer service professional to join our team. The ideal candidate will have a passion for creating loyal customers and delivering responsive,...